Creating a Mobility Strategy for Your Small or MidSize Business

The workforce is increasingly mobile. From many employees, 9 to 5 is a thing of the past. Our economy is driven by a mobile-first approach, which isn't a surprise given that more 96% of Americans own a cell phone. Mobility is no longer a tool for enterprises or large businesses with enormous budgets. In many ways, small and midsized businesses (SMBs) need mobility and the flexibility that it brings more than large enterprises. SMBs thrive on their agility and ability to serve the customer, without bureaucracy. Employees shape those interactions, and with a carefully select team, SMBs need the ability to offer flexible employment options to retain the right people. Not to mention the cost savings from reduced real estate expenses. 

Mobility is more than giving all your employees cell phones. SMBs need to embrace a mobile mindset that takes advantage of being able to work anytime, anywhere. You want to empower your employees to embrace the flexibility that mobility brings and, ultimately, increase your sales. It starts by thinking more broadly about what your employees need for consistent and positive user experience. One of the best places to start is with a mobility plan. 

Designing a Mobility Plan

What is included in a mobile-first plan? Every business is different depending on the number of employees, where it is located, and the market is addressing. Below are a few basics that help the vast majority of SMBs get started. 

Are you equipped for mobile work? 

Technology options are often the first consideration for a mobile plan. Begin with your current software provider to see if they have a mobile format for the systems you use. Cloud technology is pervasive, and you'll likely be able to access the cloud version of your software, but it may take a bit of planning to make that switch.

How will mobility fit into your security plan? 

Security isn't optional, and mobile technology is not excluded from the risk of cybercrime. Before you introduce a new mobile technology, you'll need to update your security strategy to address any changes. Any mobile or cloud technology broadens the plane of security, and the more devices involved, the more endpoints you need to protect.

A common problem is that mobility seems to “creep” into a small business. At first, maybe only a few sales representatives are accessing Salesforce.com from their smartphones. As word spreads, more employees will start adopting an online approach to increase their productivity. Before you realize it, you could find that a majority of sales is predominantly accessing company applications through their smartphones. There is nothing like the power of an unsolicited recommendation to drive adoption. 

Determine which devices you’ll support. 

Many enterprises are embracing a Bring Your Own Device (BYOD) plan, which allows employees to work on their smartphone, tablet, or laptop. For a small business or even a midsize one, the time required to manage different configurations for a variety of types of devices may be too demanding. Consider limiting the number of operating systems you’ll support.

Consider a staggered roll-out. 

You may want to make some determinations about which departments will have the option to take part in your mobility program. For instance, many companies prioritize mobility tools for the sales team over office staff. As you transition members of your team to mobile technology, you’ll be able to work out the bugs and address any problems.

To learn more about the essential components of a mobility plan, contact us at BlackPoint IT Services. You don't need to get started with the alarmingly sophisticated big-business solution. We can help you explore the options and find the right solution for your business.