Top 10 Reasons to Use a Telecom Consultant
1. No Overarching Charges
Some telecom sales representatives charge an additional rate aside from the basic pricing being offered by the service provider. They are given sales quotas that drive them with a coercive approach to prospect clients. Using an independent telecom agent can fend you off against that process. Independent agents are well-informed on the industry and can help you spot the best contract prices whether you’re just temperature-checking costs or switching carriers.
Independent telecom agents act as an extension of your company. They assess and understand your business present and future needs. Your agent will look at your current IT environment and suggest carrier solutions that can accommodate changes. Trends and new technologies are constantly being invented so setting a panoramic view of your business trajectory helps avoid compatibility issues or migration challenges.
3. Single Point of Contact
Employee turnover happens in every company. Most telecom providers have high attrition rates. It could be challenging to collaborate with different people–affecting their knowledge level on your business–once in a while. You can ensure a long-term relationship and qualified background with an independent agent especially when making an educated decision.
4. Carrier Packages
Independent telecom agents have worked with multiple carriers. They know the ins-and-outs, how packages compare, and special rates that you can reap. Contacting a customer representative directly will just lead to biased sales promotions. Telecom brokers have a neutral perspective while working with you since it’s their job to vet contracts, not make money off selling contracts.
5. Source of Truth
Telecom companies train their sales representatives on effectively closing deals, which mainly highlights elevator pitch, comparative advantage, and downplaying competitor’s deficiencies. Your agent will map out and present the landscape to you. They tell you the actual performance of carriers in every aspect. This entails reliability, security, speed, flexibility, and scalability of the network. Each feature needs technical analysis where an independent agent can take over.
Carriers overlap in some areas, but most of them offer a unique service as well. You might be inclined to a carrier’s specific technology while keeping a close eye on another carrier’s special features. Customization brings that on the table. You can homogenize solutions to fit your preferences and needs. Independent agents provide recommendations based on their research across your telecom contracts, inventory, infrastructure, and invoices.
7. Cost Savings
Independent agents can potentially shop around and get you a great rate. They use their knowledge and experience to negotiate with carriers. Most large projects entail a special pricing that helps you avail a service at the best possible price. Independent agents also don’t charge extra on top of contracts. You can achieve quality, schedule, and budget by working with them.
8. Understanding Next-Generation Technology
Technologies rapidly emerge. Procuring infrastructure from a carrier must be flexible enough to adopt new technologies. Understanding whether an infrastructure is scalable and flexible needs thorough analysis. Since there are some technicalities included here, it’s best to let your agent assess the system or ask help from your in-house IT staff.
9. Simplified Invoicing
Telecoms invoice businesses with billing cycles, transactions, multiple service vendors, and other fluffs. Various invoices can accumulate easily, which causes tedious manual reviewing. This often happens due to sales representatives’ eagerness to reach quotas and forget to present invoices in a digestible way. You won’t experience this kind of trouble with a telecom consultant who simplifies your account payables, reviews unused and used services, and automates processes.
10. Business Focus
You can focus on generating revenue rather than haggling with carriers and doing paperwork. Telecom agents process the documents from start to finish. All you need to do is review and sign it. Their expertise greatly contributes to making smarter decisions and quicker implementation while everyone in your business is occupied. It puts emphasis on cost-effective solutions, powerful performance, and secure network environment. A good broker will hep with details associated with project management and the cut over process. Don't underestimate the importance of this.
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